You spoke and we listened!
We have been receiving feedback that some of our customers have found it difficult to use make up tokens within 60 days due to illness, full classes & staff shortages. We really appreciate this feedback, and it is very important to us that all children receive every lesson – learning to swim is all about time consistently spent in the water.
As such all tokens issued from today, July 1st 2022, will have 90 days validity!
Unfortunately there is no way for us to extend any existing makeup tokens by the extra 30 days across the board, but by giving every customer 90 days to use make up tokens moving forward we hope this will help our swim families to make up all lessons owed.
Thank you again for communicating with us, so that we can continually improve our service. 😊
Love to Swim, Swim for Safety, Swim or Life!