Please let us know if you are not able to attend a lesson.
We understand that life means we all have to miss a lesson or 2 from time to time, which is why we offer make ups! We just ask that you please let us know, to free up your child’s spot that week for someone else to do a make up. This is increasingly important as we head into the warmer busier months.
The easiest way to let us know is via the absentee form on our app, Nepean Swim, available for iPhones and Android phones free from the App Store or Google Play. Please note, the app cannot be used to book make ups, please book make ups in person at reception or via the phone.
From now on, at the start of the new month if you have not attended the first 2 lessons, have not paid your account, and have not let us know that you will not be attending, we will give you a courtesy call to remind you about your booking and fees outstanding and check to see that you are staying in our Learn To Swim program. Payments can be made via Mastercard or Visa over the phone, and will be requested at the time of the call. If we do not hear from you or receive outstanding payment within 3 days to secure your place, you will be taken out of the program for now to free up that spot. We are happy for you to book in again at a later date, however this will incur a $13 booking fee.
We have implemented this slightly different procedure so that we spend less time calling customers, and more time serving customers! Please let us know if you have any feedback regarding this change, and thank you so much to the customers who do let us know re absences, it is much appreciated, and helps us to run our Swim School efficiently for all customers.