Please come talk to us!
At Nepean Aquatic Centre and Eva Bory’s we love to swim, and believe that swimming is for everyone, for life, no matter your age or level of ability. Our mission is to educate regarding aquatic safety, and provide quality learn to swim lessons for all. Our aim is that all local children will learn to swim, and become safer in and around every aquatic environment. Our greatest hope is to work together as a community to see the drowning statistics reduced to zero – nothing above this should be tolerated in our society.
As a business, we are here for our customers 100% – you matter to us. We are a small family business running a private facility that employs over 100 casual local staff (Mums, Dads, Students, Uncles, Aunties and everyone in between). We have been teaching local children to swim in the Penrith area for over 30 years. We are not a council facility or a large corporate company, and we aim to provide personal service to every customer. Our instructors are Austswim qualified, belong to both Swim Australia and the Australian Swim Schools Association, and we have won several awards over the past few years from our peers for Community Service and swim teaching excellence. We take our Swim Safety Education very seriously and have visited hundreds of preschools, primary and high schools over the years at no cost to them, to get the very important water safety messages across to our local children. We teach babies, toddlers, children, adults, children with special needs, competitive swimmers and children swimming purely for fitness, looking after water babies through to National Champions under one roof. We sponsor local sporting groups including PDNA netball, The Penrith Panthers, and others, and always provide donations and prizes to schools and sporting clubs looking for fundraising support.
We ask one very important thing of our customers, and that is for just a little bit of communication. We realise we can’t please everyone all the time, that’s not the way the world works, but if you have a question to ask or feedback to give – please, come and talk to us. On reception, to your LTS instructor, to the session supervisor, via Facebook message, via email, via the website – whatever works best for you – and have a private conversation. But come to us directly. Please don’t be a keyboard warrior, please don’t attack us or our staff through social media, without giving us the chance to hear your complaint. Talk to us, let us know if you have a concern or criticism – let us try to fix it. We are not a large faceless corporation – we are a small family business, providing an important service to our community. If there is something to discuss – come and discuss it with us, and we assure you that anything you have to say will not fall on deaf ears. Help us to help you. We can’t fix a problem we are not aware of. Thank you in advance.