Love to Swim , Swim for Safety , Swim for Life

FAQ’s

FAQ’s

Have questions for us? Send us your inquiry HERE or email us at contact@nepeanswim.com.au. Or alternatively, you can contact us on (02) 47030 8900 or (02) 4728 8400.

Q:What do I do if I can’t attend my lesson

A: If you advise us in advance you will be entitled to a makeup lesson, valid for 90 days. Please note, failure to advise us of the lesson absence at least 1 hour I advance of the lesson time forfeits your chance to book a make up lesson.

Q: Can I do a makeup lesson if I miss a class?
A: Absolutely, at a date and time that suits you, for up to 90 days after the lesson is missed. You can even use make ups for siblings providing they are in the program, and can do a makeup at either centre.

Q: Do you charge a booking in fee?
A: No, we do not charge a booking in fee.

Q: Is there an alternative to paying fees by Direct Debit.
A: No – we require Direct Debit details to be held on file for every customer. However you can avoid the Direct Debit by simply paying your account in cash or by card for the following month in advance, by the end of the current month. ie, if you pay for July fees by the end of June, then no Direct Debit will be generated for the month of July.

Q: Do I have to give you notice if we are cancelling out of the program?
A: Yes, please let us know in advance if possible so we don’t charge you for lessons you won’t be attending – it is very important that you let us know if you are cancelling out of the program. If you are wanting to leave the program, it is your responsibility to permanently cancel your bookings before the end of the current month. Once fees are generated you’re booked in for the new month and must pay the fees owing. Requests for permanent cancelation can be sent to contact@nepeanswim.com.au. Bookings are paid for monthly and if cancelling mid month, we are not able to offer pro-rated refunds. .

Q: Should I tell you if my details have changed?
A: Yes, from time to time we may need to contact you regarding your lesson booking or your account – so please let us know if any of your details change so we can update our records.

Q: Do I still need my plastic membership card?
A: Customers are now required to scan in on the ipads/with reception upon entry. A membership card is no longer needed to record attendance.

Q: What happens if my instructor is away?
A: From time to time instructors will be absent through sickness or annual leave, and we will arrange a replacement instructor for that day. All of our instructors follow our weekly lesson plans which ensures you receive the same quality swimming lesson each time you visit, with the added benefit of preparing your child for change and new faces in other learning environments. Your child might even meet their new favourite teacher!

Q: Are your staff qualified?
A: All of our learn to swim staff hold current AUSTSWIM swimming teacher qualifications as well as a current CPR certificate, and all staff have their Working With Children Check number. In addition, all staff have been trained in and follow the lesson plans that are exclusive to our centres, utilising years of swim teaching knowledge and development.

Q: Are you a registered swim school?
A: Our swim schools are AUSTSWIM, ASSA and ASCTA / Swim Australia registered. To maintain registration we must follow operating guidelines of both peak bodies and ensure that staff qualifications remain current.

Q: Why should I enrol my child in Learn To Swim lessons?
A: Teaching your child to swim is giving them an important gift for life.
AUSTSWIM, ASSA and ASCTA / Swim Australia advocate that every Australian should be taught acceptable aquatic skills in a safe and friendly environment.
Swimming skills – particularly for children – are fundamental to every individual’s safety and overall development. And it’s great fun!
Drowning remains the number 1 cause in of death in Australian children under 5. Sadly there was a 108% increase in drowning deaths in children 0-4 following the break from lessons caused by COVID-19 lockdowns, and a 56% increase in the 5-14 years age group”. Swimming lessons save lives.
Swimming offers one of the best physical exercise activities for good health with minimal risk of injury, which can be continued throughout all stages of life. Physical activity has been proven to improve child development including academic performance, language and maths, fine and gross motor skills, coordination, socialisation and confidence. In the US, studies have shown that the highest academic achievement tended to be attained by members of the swimming and water polo teams.
For infants, swimming has the additional benefit of enhancing and stimulating their general development, and providing a strong bonding experience for infant and carer as they share quality time in the water.
For older children, swimming lessons are often the first structured learning environment they experience, with the social interactions with the teacher and classmates setting an important foundation for future learning.

Q: How long will it take for my child to Learn To Swim?
A: Learning to swim is a long term, ongoing process. Attending swimming lessons makes up an important part of a child’s weekly routine throughout their infant, preschool and early school years. Consistency is the key to the development and maintenance of good aquatic skills. Regular lessons all year round allow the child to practise the skills appropriate to their developmental stage and learn at their own pace. It is normal for the child to go through periods of plateau, regression and developmental leaps throughout the process, but be assured that over time constant progress is being made, building towards the attainment of the lifelong skill of proficient swimming.
A general guide to a child being a capable swimmer is when they are able to swim 400 metres with good technique, without stopping, and without becoming exhausted. This level of skill may take children individual amounts of time to reach, but it establishes a strong swimming foundation. These swimming skills should then be retained in children over 7 years of age, whereas younger children need consistent reinforcement to maintain their competency. There are then a range of aquatic sports options open to the swimmer to be enjoyed for fun, safety, health and fitness.
It is important to remember that swimming is not just another option on the list of sports and activities available to children – it is an invaluable lifesaving skill.

Q: How can I speed up my child’s progression?
A: Multiple lessons per week are a great option to fast track your child’s swimming skills, and also come with great discounts. More information here: https://nepeanaquaticcentre.com.au/multiple-lesson-discounts/

Q: Should I keep my children swimming in winter?
A: Absolutely – this is crucial. Swimming lessons are not a seasonal activity, and should be maintained all year round. Remember, our pools are heated both summer and winter. Swimming lessons play a crucial part in building layers of protection near water for young children, and the skills and behaviours taught in lessons need to be reinforced all year round. Again, consistency is key. The risks posed by drowning do not go away in winter, neither should the lessons.
Additionally, children under 5 are just beginning to develop muscle memory, and need constant reinforcement to retain skills previously learnt, so a break in lessons often results in a loss of skills. Don’t let all the time and money spent on lessons previous to the cooler months go to waste.
By swimming all year round children remain confident in the water, and remember, regular exercise helps to keep the body healthy and fight off winter illnesses. Be sure to remove wet clothing, towel dry and cover wet hair, and get warm and dry before leaving the swim centre.

Q: I wasn’t happy with my lesson or the service I received. Can I talk to someone about it?
A: Definitely. If at any stage you are not happy with your experience at one of our centres, or with any of our staff, we ask that you please let us know. Speak to a supervisor or ask to speak to a member of our management team, in person or on the phone. We will do all in our power to address your concern, but if we don’t know about a problem, we can’t fix it! Alternatively you can email contact@nepeanswim.com.au and attention your complaint to Management.

Q: Can I book into lessons via social media?
A: We can communicate information and answer many queries via social media, however all lesson bookings must be make in person, on the phone, or via email – contact@nepeanswim.com.au.

Q: Can I wear jewellery in the pools?
A: Most jewellers recommend that you avoid wearing your jewellery in chlorinated pools to prevent tarnish. Tarnish is a thin layer of corrosion on metals, resulting from a reaction to moisture, air or chemical compounds with the metal in your jewellery, which will appear as a dark discolouration to your jewellery.

Q: Can children attend Aquarobics classes?
A: Please refer to the below guide regarding Aquarobics class suitability for children.
Aqua Fun for Kids (and Parents) – class designed for both adults and children, runs in school holidays, see website for dates. No children without a parent / grandparent / adult in the water – no adults to attend the class without a child. Minimum height to participate – 120cm. If under 120cm, the child can enter the water with their parent, but must be physically supported / held by an adult in the water at all times.
Aqua Fit – Children are welcome in our Aqua Fit classes, but must be able to stand with their head above the water, must be able to swim, and be supervised by an adult in the water for the duration of the class.
Aqua Deep – Children must be high school age or older to participate, must be able to swim, and supervised by an adult in the water for the duration of the class.
Aqua Gentle / Natal – Not suitable for children under 18, unless acting as a support person for the pre or post natal participant or gentle participant and in this case must be able to swim and high school age or older.
Children who are away from school due to illness are not permitted to join daytime Aquarobics classes.
We also have many school groups attend Aquarobics for School Sports – is this is something you are interested in please contact julie@nepeanswim.com.au.