Absences & Make Up Lessons

We know that sometimes things come up – illness, injury, holidays, school events – and that you may not be able to make your scheduled lesson every week. But what should you do if you can’t attend your lesson? Please just let us know you will be absent via the app and you will receive a make up lesson token to use at a time that is convenient for you! All makeup tokens are valid for 90 days from the date of absence.

Make up lessons are booked at a date and time that suits you and you can do a makeup at either centre. It is very important that you let us know if your child cannot attend their regular lesson so that you receive you receive your make up token and so that we can offer make ups to all customers and ensure everyone gets the lessons they are entitled to.

Please note you currently cannot use a makeup token for another student, and you cannot use a makeup token in advance of a missed lesson – these are app features we have requested from the app developers and will introduce as soon as available.

Make up lessons can only be booked a maximum of 7 days in advance.

If a student is cancelled out of their permanent booking the make up lessons will be forfeited.

Get the app HERE app:https://nepeanaquaticcentre.com.au/mobile-app/

To inform absence via our app:
Open App
Go to ‘Account’ and scroll to relevant child
Choose ‘Future Absences’
Click on ‘Record a future absence’
Fill in all fields and submit!

To book makeup via our app:

Open App
Go to ‘Account’ and scroll to relevant child
Choose ‘Makeups’
Click on ‘Use Token’
Choose a lesson time, day and location from the choices displayed
Click on ‘Use token’