Love to Swim , Swim for Safety , Swim for Life

FAQ’s

Q: What do I do if I can’t attend my lesson?

A: Please let us know and book a makeup lesson. There is a 70c administration charge per makeup lesson booked.


Q: Can I do a makeup lesson if I miss a class?

A: Absolutely, at a date and time that suits you. You can even use make ups for siblings providing they are in the program, and can do a makeup at either centre.


Q: Why do you charge a booking in fee?

A: Our booking in fee covers the administration cost of booking a new enrolment into our program – but the best part is the enrolment bag we give to all new starters and returning customers, with up to $182 worth of offers and discounts, so it is great value for money!


Q: Do I have to give you notice if we are cancelling out of the program?

A: Yes, please let us know in advance if possible so we don’t charge you for lessons you won’t be attending – it is very important that you let us know if you are cancelling out of the program. If you are wanting to leave the program, it is your responsibility to permanently cancel your bookings before the end of the current month. Once fees are generated you’re booked in for the new month and must pay the fees owing. Requests for permanent cancelation can be sent to permanentcancel@nepeanswim.com.au.


Q: Should I tell you if my details have changed?

A: Yes, from time to time we may need to contact you regarding your lesson booking or your account – so please let us know if any of your details change so we can update our records.

Q: I think I’ve lost my plastic membership card. Can I get another one?

A: Membership cards are required to be presented each visit. The cost of your first card is included in your booking fee. Replacement cards will be charged at $5.00 per card.


Q: What happens if my instructor is away?

A: From time to time instructors will be absent through sickness or annual leave, and we will arrange a replacement instructor for that day. All of our instructors follow our weekly lesson plans which ensures you receive the same quality swimming lesson each time you visit, with the added benefit of preparing your child for change and new faces in other learning environments. Your child might even meet their new favourite teacher!


Q: Are your staff qualified?

A: All of our learn to swim staff hold current AUSTSWIM swimming teacher qualifications as well as a current CPR certificate, and all staff have their Working With Children Check number. In addition, all staff have been trained in and follow the lesson plans that are exclusive to our centres, utilising years of swim teaching knowledge and development.


Q: Are you a registered swim school?

A: Our swim schools are AUSTSWIM and Swim Australia registered. To maintain registration we must follow operating guidelines of both peak bodies and ensure that staff qualifications remain current.


Q: Why should I enrol my child in Learn To Swim lessons?

A: Teaching your child to swim is giving them an important gift for life. Swim Australia advocate that every Australian should be taught acceptable aquatic skills in a safe and friendly environment. Swimming skills – particularly for children – are fundamental to every individual’s safety and overall development. And it’s great fun!

Swimming offers one of the best physical exercise activities for good health with minimal risk of injury, which can be continued throughout all stages of life. Physical activity has been proven to improve child development including academic performance, language and maths, fine and gross motor skills, coordination, socialisation and confidence. In the US, studies have shown that the highest academic achievement tended to be attained by members of the swimming and water polo teams.

For infants, swimming has the additional benefit of enhancing and stimulating their general development, and providing a strong bonding experience for infant and carer as they share quality time in the water.

For older children, swimming lessons are often the first structured learning environment they experience, with the social interactions with the teacher and classmates setting an important foundation for future learning.


Q: How long will it take for my child to Learn To Swim?

A: Learning to swim is a long term, ongoing process. Attending swimming lessons makes up an important part of a child’s weekly routine throughout their infant, preschool and early school years. Consistency is the key to the development and maintenance of good aquatic skills. Regular lessons all year round allow the child to practise the skills appropriate to their developmental stage and learn at their own pace. It is normal for the child to go through periods of plateau, regression and developmental leaps throughout the process, but be assured that over time constant progress is being made, building towards the attainment of the lifelong skill of proficient swimming.

A general guide to a child being a capable swimmer is when they are able to swim 400 metres with good technique, without stopping, and without becoming exhausted. This level of skill may take children individual amounts of time to reach, but it establishes a strong swimming foundation. These swimming skills should then be retained in children over 7 years of age, whereas younger children need consistent reinforcement to maintain their competency. There are then a range of aquatic sports options open to the swimmer to be enjoyed for fun, safety, health and fitness.

It is important to remember that swimming is not just another option on the list of sports and activities available to children – it is an invaluable lifesaving skill.


Q: How can I speed up my child’s progression?

A: Multiple lessons per week are a great option to fast rack your child’s swimming skills, and also come with great discounts. More information here: http://nepeanaquaticcentre.com.au/about/multiple-lessons/


Q: Should I keep my children swimming in winter?

A: Swimming lessons are not a seasonal activity, and should be maintained all year round. Remember, our pools are heated both summer and winter. Swimming lessons play a crucial part in building layers of protection near water for young children, and the skills and behaviours taught in lessons need to be reinforced all year round. Again, consistency is key. The risks posed by drowning do not go away in winter, neither should the lessons.

Additionally, children under 5 are just beginning to develop muscle memory, and need constant reinforcement to retain skills previously learnt, so a break in lessons often results in a loss of skills. Don’t let all the time and money spent on lessons previous to the cooler months go to waste.

By swimming all year round children remain confident in the water, and remember, regular exercise helps to keep the body healthy and fight off winter illnesses. Be sure to remove wet clothing, towel dry and cover wet hair, and get warm and dry before leaving the swim centre.


Q: I wasn’t happy with my lesson or the service I received. Can I talk to someone about it?

A: Absolutely. If at any stage you are not happy with your experience at one of our centres, or with any of our staff, we ask that you please let us know. Speak to a supervisor or ask to speak to a member of our management team. We will do all in our power to address your concern, but if we don’t know about a problem, we can’t fix it!

Q: Can I wear jewellery in the pools?

A: Most jewellers recommend that you avoid wearing your jewellery in chlorinated pools to prevent tarnish. Tarnish is a thin layer of corrosion on metals, resulting from a reaction to moisture, air or chemical compounds with the metal in your jewellery, which will appear as a dark discolouration to your jewellery.

Q: Can children attend Aquarobics classes?

A: Please refer to the below guide regarding Aquarobics class suitability for children.

Aqua Fun for Kids (and Parents) – class designed for both adults and children, runs in school holidays, see website for dates. No children without a parent / grandparent / adult in the water – no adults to attend the class without a child. Minimum height to participate – 120cm. If under 120cm, the child can enter the water with their parent, but must be physically supported / held by an adult in the water at all times.

Aqua Fit – Children are welcome in our Aqua Fit classes, but must be able to stand with their head above the water, must be able to swim, and be supervised by an adult in the water for the duration of the class.

Aqua Gentle – As Aqua Fit, but only in school holidays, as Aqua Gentle is run in the day when children are at school. Children who are away from school due to illness are not permitted to join this class.

Aqua Deep – Children must be high school age or older to participate, must be able to swim, and supervised by an adult in the water for the duration of the class.

Aqua Pre & Post Natal – Not suitable for children under 18, unless acting as a support person for the pre or post natal participant, and in this case must be able to swim and high school age or older.

We also have many school groups attend Aquarobics for School Sports – is this is something you are interested in please contact julie@nepeanswim.com.au.

Coronavirus – FAQ

Q. Are swimming lessons still on?
A. At this stage there is no interruption to swimming lessons. Studies have shown that the coronavirus does not survive in chlorinated pool water. In fact it doesn’t even survive in treated drinking water. Our water chemistry is monitored by computer every 30 seconds to ensure that chemical levels remain above Health Department requirements. We also test our water manually twice per day and have our water tested by a third party laboratory once a month.

Q . I want to cancel out of lessons, can I get a refund?
A: Under our standard terms and conditions, we do not offer refunds if you choose to finish your lessons part way through a month. Due to the current circumstances we have agreed to extended the period of make-up lessons so when you return to the program, you can do the make-up lessons for the lessons you have missed.

Q. What if you’re closed down, can I get a refund?
A. If the government was to order us to close our doors for a period of time, you are entitled to a refund for any lessons that you will miss. Alternatively, you can make those lessons up once we re-open.

Q. What are you doing to communicate updates to customers?
A. As at 14th March, we have issued an update on our approach to the virus. We continue to monitor and will react to any new advice issued by the Health Department and will communicate those updates as soon as possible.
Updates will be via Facebook, our app, on our web site and via handouts available at the front counter.

Q. How good is your cleaning regime?
A. We worked with our contract cleaners this week to review and improve their cleaning procedures. Cleaners will be using a new type of disinfectant to ensure that counters, amenities, door handles etc. are thoroughly cleaned each day. We will continue to review these procedures as necessary.

Q. How dangerous is the coronavirus to children?
A. Based on existing data from around the world including China, who has been at the epicentre of the virus, children have showed much milder symptoms than those seen in adults and the elderly. In a lot of cases the symptoms can be so mild that children haven’t even been tested as it is thought that they were suffering from a head cold.

Q. Is aquarobics and public swimming still on?
A. Yes, all programs are still running as per timetable. If you consider yourself in an “at risk” category as defined by the Health Department, you should reconsider the need to attend if you have any concerns.
We allow suspensions of 3 month passes until the current situation improves.
Over the next few weeks we will continue to monitor attendance and if need be we will modify the timetable in line with demand.

Q. I have a birthday party booked. Can I cancel it?
A. Our normal cancellation terms apply for birthday’s however we can apply your deposit as a credit to a future birthday party or as a credit for swimming lessons.